Terms of Sale
If you find a bag with a defect, we'll replace it. This warranty is non transferable and does not apply to third party clients.
All items are normally in stock and typically ship within 3 business days. This is a seasonal business, so lead times can take longer. Contact us for an accurate lead time at 1-877-459-9035.
Incorrect/Faulty Item In a case where we send an incorrect or faulty item, we will either replace the item or offer a refund.
Customized Products We do not accept returns on customized products.
Non-Customized Products If for any reason you wish to return your item, we do offer a 30 day return policy. Refunds will be issued within 10 days of the item being returned to our warehouse. Return shipping and original shipping fees (including fees incurred by us for free shipping and/or flat rate items) will not be included in the refunded amount. A 15% restocking fee may apply to help cover storage and handling costs.
If you wish to return an item, please contact our customer service department to obtain an RMA number at 1-877-459-9035.
We work hard and we're honest people. If we make a mistake, we'll fix it for you. If you file a charge back against one of your transactions, we're going to bill you a fee (Minimum of $250) to cover our expenses. These expenses include but are not limited to; labor, fees, attorney fees, shipping fees & materials.
Shipping Damages or Issues:
Any product damages that occur during the shipment process must be reported within 15 business days so that we can file a claim immediately. We ensure top-quality products as well as service and being able to have open communication in regards to any and all shipping issues allows us to maintain maximum levels of customer service. When a damage is reported, we do ask for photos to help with the shipping courier claims process and give the option to a full refund or a replacement item.
Data Safety and Concerns:
As a company, we note that we do not store any credit card data and retain no credit information from any of our customers. We use Authorize.net for credit card processing, have efficient fraud protection software and run 256-Bit encrypted SSL connections to ensure safety during all transactions.
Last Edited on 01/13/2017